Terms of Service

The use of BalticMall.com online shop and making a purchase there are governed by the Terms of Service and the policies below and indicate your acceptance of the Terms of Service.

Please read them before placing your order. We recommend you print out a copy for future reference.

1. The web site, its contents, terms of service and contracts shall be governed by the Latvian laws. Those who access the site from another location are responsible for compliance with their local laws. Any dispute that may arise will be resolved exclusively in the courts of Latvia.

2. These Terms of Service do not affect your statutory rights.

3. To order the goods you must be at least 18 years old.

4. All prices on the site are shown in USD (United States Dollars) and include VAT 18%. You pay the price displayed on the site at the time we accept your order. We try to ensure all prices on the web site are accurate. Nevertheless, errors may occur. If we discover an error in the price of the goods you have offered, we will contact you to resolve the situation.

5. All transactions are carried out in USD (United States Dollars).

6. A binding contact is formed only when you receive a confirmation by us that your order has been accepted and we have your credit/debit card charged.

7. Shipping and handling charges, where applicable, as well as any charges for resizing of rings to extreme sizes, are non-refundable. We will refund the Shipping and handling charge only in the event of returning back faulty goods.

8. Payments by credit/debit cards are made on-line using secure server based in Latvia ( http://www.firstdata.lv/eng/ ). We reserve the right to cancel any order that we deem to be suspicious or where the details you provided do not match the security details held by the card issuer for that card.

9. Delivery charges and estimated timescales are specified in our Shipping and Delivery of Goods section. We make every effort to deliver the goods within the estimated timescale. However delays are occasionally inevitable.

10. Goods are subject to availability. If it happens we are unable to supply the goods in time, we will contact you to arrange a new delivery date. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.

11. If by mistake we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item in question.

12. In the unlikely event of change in the specification or quality of the goods ordered, we will offer you a substitute of the same or better quality for the same price. If you are not happy with the replacement, feel free to contact us to discuss a new one. If you have made a mistake in size of item (for example a ring or a bracelet) we will not reverse your money, but we are ready to discuss the replacement of item.

13. The status "special order" is applied to certain jewellery at BalticMall.com own discretion. Extreme ring sizes fall into this status. Please note that custom delivery times, money back conditions and additional charges may apply to any special order placed.

14. In case of a special order (extreme ring size, customized jewellery, any custom made jewellery i.e. engagement rings, initial pendants, jewellery made to your specifications) you have to pay in full before we take steps to make the ordered piece of jewellery. Special orders cannot be cancelled or returned after the moment they have been agreed between the parties.

15. For items of very small/large sizes you will be asked to pay an additional fee.

16. BalticMall.com reserves the right to refuse the supply of goods at its own discretion.

17 . Images of goods on the site may not show the actual size of items. All sizes and measurements on the site are approximate. They are provided for guidance purpose only.

18. We do not accept any responsibility for any web site(s) that may be connected with links to us.

19 . BalticMall.com may change these Terms of Service from time to time without prior notice. Changes will apply to any subsequent orders.

20. www.BalticMall.com is brought to you by:
BaltuSaule, Ltd.
Grecinieku st. 11-II, Riga, LV-1050, LATVIA
Tel: +371-29295142

Email: info@balticmall.com

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